Requesting a Transfer

On Monday I noticed a puddle of water next to the air handler in our garage. We have a home warranty company, so I called them and a plumber came out on Wednesday.
The plumber said it’s not a pipe that’s leaking. It’s the air handler itself. And, worse…the wall is wet.

THAT MEANS MOLD.

And no one can touch mold or go within 500 feet of mold or TALK ABOUT MOLD.
He told me to call my home owners’ insurance company, get a water damage claim, and then call a water mitigation specialist. He knew one. He gave me the guy’s number. I called him. His Indian name is Rolls Eyes All the Time.
I called my home owners insurance and got a claim number. Rolls Eyes got here early this morning and set up fans, dehumidifiers, and air scrubbers. How does one scrub the air? ONE DOESN’T. But don’t tell Rolls Eyes that. He’s just roll his eyes. Rolls Eyes told me it would take about 4 days to dry out the walls and that he’d see me on Monday, but in the mean time, he found the leak. The AC handler had a clog, so the condensation wasn’t draining out. “Easy fix,” Rolls Eyes told me. He also told me the home owners’ insurance pays him directly and I didn’t need to worry about it.
Awesome.
I called the AC guy. He comes out Monday, too. Perfect.

PERFECT.

Then the home owners’ insurance desk adjuster called me. Do you know what a desk adjuster is? It’s a person who tells you what’s wrong with your house without actually seeing it and then telling you they probably won’t cover it. The entire job description is, “Scare People.” This particular home owners’ insurance desk adjuster lady, whose Indian name is Nice But Not Really, assured me everything would be taken care of just before telling me she wasn’t sure everything would be taken care of and that I TOTALLY SCREWED UP by calling Rolls Eyes.
She also told me the walls would have to be dried, the leak fixed, and the walls rebuilt. REBUILT. TWO WALLS HAVE TO BE REBUILT. I actually said to Nice But Not Really, “You’re not making me feel better at all.”
Nice But Not Really informed me she would be sending her OWN water mitigation people out to basically affirm that this guy was not doing what he was supposed to be doing so she could refuse to pay him.
In the mean time, I still had four fans, a dehumidifier, and an air scrubber.

I called the Good Guy. The Good Guy is who helped is the broker who got us our home owners’ insurance policy. He’s a REALLY good guy. When I told him what was going on, he calmly assured me that everything was going to be ok. He told me to keep him updated but not to worry. It would all be fine.

SEE GUYS?! IT’LL ALL BE FINE!

Then Nice But Not Nice called me back to tell me Rolls Eyes’ prices were outrageous and they wouldn’t pay him.

EVERYTHING IS NOT FINE.

It was at that point that I told Nice But Not Nice that she was going to have to figure this out because I couldn’t deal with it all anymore. I didn’t know who was telling the truth and who was lying and it didn’t matter because I just needed the leak fixed and the wall rebuilt and that was the end of the whole story.
Nice But Not Nice didn’t really have much more to say to me except that her water mitigation person would be out at dinner time. Which is just SUCH a time way to spend dinner.

The new water mit people (there were 3) were called Points All Our Fingers. They walked in and before anything else they started pointing at everything Rolls Eyes had done and commenting on how wrong it was.
“Oh, look. An Air Scrubber? Ha. Right.”
“Do you see this? A humidifier? Geeeeez.”
“This fan! This fan isn’t even right!”
Points Fingers were in and around my house for an HOUR measuring walls, taking pictures, and pointing their fingers. It felt like I was the uncool kid who accidentally ended up in the Student Council meeting. Finally, I couldn’t take it anymore.
“Listen. What’s going to happen is you’re going to go to the insurance company, you’re going to tell them I’m overpaying for Rolls Eyes, then they won’t pay him but instead they’ll pay you because you work for them. Amiright?”
“No!” Points Fingers insisted. “Not at all! We care about you the customer and we want to know that this job is being done right!”
“Right, ok. Whatever. Look. Don’t screw me here, OK? I’m just a home owner being honest and trying to do the right thing.”
“Yes! Of course, and we want to help,” Points Fingers agreed.

As I sat on the couch tonight, fans running right along side the thoughts in my head, I realized…this is my lesson. It’s my lesson over and over and over again. Tons of things outside of my control happen and then I have to sit back and not try to fix it all at once in one day. I have to RELEASE CONTROL.
I did not release control today. I failed and it sucked.
Life is my teacher and today I hate my teacher. I’m putting in a request for a transfer.

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