I work for a number of different people. My jobs range from virtual assistant to copywriter. I’m often in charge of client care or a customer’s experience. And yesterday…I got an angry email.
It was dramatic. It was accusatory. It was…kinda mean.
A client was dissatisfied with the fact that she’d waited several hours for a reply to her initial email. While her threats couldn’t ACTUALLY do anything to change my life, it’s a terrible feeling to be the recipient of someone else’s angry rant when you KNOW you’ve done your very best. And what was my gut reaction?
To tell her what an absolute idiot she was.
I mentally wrote back an entire letter:
“OH REALLY? You’ll be taking your business ELSEWHERE? You should. You should do it. Because I can’t imagine anyone else who would WANT you as a client. I like to work with people who are REASONABLE and dare I say ENJOYABLE to communicate with. This, being our first communication EVER, demonstrates to me that you are NEITHER OF THOSE TWO THINGS. So take all of your ‘money’ and let some other company deal with your and whoever it is that hurt you so badly in the past.”
I did not say any of those things.
I apologized for the several hours-long delay and immediately addressed her concerns as quickly and best I could. I gave her everything she needed/wanted. And she went along her now-happy little way.
But I was mad about it.
I heard a Pastor Furtick sermon last week. He stopped in the middle of his message to say, “When haters hate on our church and on me, it can get consuming. So, what I have to do in moments like that is realize God didn’t put me here for them. I’ve got to get the right ‘them’ in my mind or I’ll never be able to release what God put in me.”
Isn’t it great how these little messages turn up at the right times?!
I realized that the energy I poured into the fake-writing of a response to that angry woman, and equally the amount of energy I pour into other non-issue people in my life, is not just a waste. It’s actually INHIBITING me from spending that energy on the people in my life who deserve it. For every ounce of stress I allow to consume my mind, I’m robbing someone I love or someone who NEEDS me.
Worried about bills.
Angry at a driver who cuts me off.
Annoyed with the idiot waitress.
Hurt by the unreasonable client.
Afraid of the boss who belittles me.
It’s not just depleting me (but oh how it IS depleting me). It’s also depleting the people God actually put me here for.
Ok so now, when I’m concerning myself with “haters” or the wrong “them” or the wrong FOCUS, I going to try and think of my son. Of Bear and his son. My mom and my dear family and friends. Of people I don’t even KNOW who need my joy, my attention, my love. I’m going to save my energy for those people. Because somehow it’s not that hard to let stupid things go when I think about where that energy COULD go. Y’know?